ROLE
PLAYS / SITUATIONAL DIALOGUES FOR PRACTICE
1.
Sudha : In which class are you
studying?
Radha : I am in Eighth Standard. What about you?
Sudha : I am in Ninth Standard.
Radha : Do you come to school by bus?
Sudha : Yes. I travel by bus. I have to catch Route No. 24 bus.
Radha : It has passed on just 15 minutes before.
Sudha : There is another bus at 4.45 p.m.
Radha : Who is he leaning on the iron pole?
Sudha : He is a beggar. He is a trouble to the passengers.
Radha : He seems to be blind.
Sudha : We must help the blind people.
**********************************************************
2.
Ramesh : Good morning! Madam.
Head Mistress : Good morning. Sit down. What do you want?
Ramesh : I want admission into Sixth Standard.
Head Mistress : Where did you study last year?
Ramesh : I studied in Vijayawada.
Head Mistress : Then why do you want admission here?
Ramesh : My father got transferred to Ameerpet Branch.
Head Mistress : What is your father?
Ramesh : He is a Bank Officer.
Head Mistress : Where is he?
Ramesh : He is seated there. Shall I call him?
Head Mistress : Fill in this application form and come in the afternoon.
***********************************************************
3. Teacher : Latha, Stand up. What am I
teaching now?
Latha : Sir, you are teaching grammar.
Teacher : All of you should look at the board. See the word. Today we
are going to practice
Grammar. Ravi, what is the spelling of grammar?
Ravi:
GRAMMER.
Teacher : Latha, is the spelling
correct?
Latha : No, Sir. The spelling is wrong. The correct spelling is GRAMMAR.
Teacher : Good. Now I am now going to teach you about nouns. What is a
noun?
Latha : A noun is the name of a person, a place or a thing.
Teacher : Hyderabad is a big city. This sentence has two nouns.
Latha : Sir! What are they?
Teacher : Hyderabad and city.
Latha : What kind of nouns are they, Sir?
Teacher : Hyderabad is a proper noun and City is a common noun.
*********************************************************
4. Teacher : Where is Raju?
Sanjay : Sir, He is absent to-day.
Teacher : Why is he absent?
Sanjay : Sir, he has gone to Kurnool to attend his cousin’s marriage.
Teacher : Has he sent the leave letter through you?
Sanjay : No, Sir.
Teacher : Then it is very bad. You must not be absent without leave
letter.
Sanjay : Yes, Sir.
Teacher : Have you answered the paragraph questions?
Sanjay : Yes, sir. We have.
Teacher : Boys, Look at that picture on the wall.
Sanjay : Who is he?
Teacher : He is a Bengali Poet named Tagore.
Sanjay : Sir, I know about him very well. He got Nobel Prize for literature.
***************************************************************
5.
Satish : Good morning both of you. He
is my friend Hemanth.
Hemanth : Good morning. Who is he?
Satish : He is Rakesh.
Hemanth : Good Morning Rakesh.
Rakesh: Good Morning Hemanth.
Satish : Where are you studying Rakesh?
Hemanth : I am studying in St. Francis College.
Satish : Do you go to College by bus?
Hemanth : No. I go to college on foot. What about you Satish?
Satish : I go to college by bus.
Hemanth : Do you like to witness cricket match?
Satish : I am interested in watching one day matches.
Hemanth : Very fine. We shall go to Racecourse grounds to watch one-day
match.
************************************************************
6.
Ramesh : Sunitha… When did you arrive
at the station?
Sunitha : I came here at 5 p.m.
Ramesh : Which train are you waiting for?
Sunitha : I am waiting for the Kachiguda Express.
Ramesh : What is the time of departure?
Sunitha : 19.40 hrs.
Ramesh : Have you reserved?
Sunitha : I have reserved two tickets for me and my brother.
Rao : We are going to our grandfather's house.
Ramesh : Where does you grandfather reside?
Rao : He resides at Kovvur near Rajahmundry.
********************************************************
7. Journalist : Good morning Sir.
Could I have some information? What does the term call centre mean?
PRO : Call centre is a multi-faceted work-place where various functions
occur like customer service centres, information lines, reservation centres,
help desks, etc. It is a sophisticated voice operations environment that
provides a full range of high-volume, call handling services (inbound and
outbound) including directory assistance, multilingual customer support, credit
card services, operator services) interactive voice response and web-based
services.
Journalist : What size of
accommodations is preferred by the call centres?
PRO : Call centres prefer large accommodation depending on their work
load and customer base.
Journalist : How large or small is the call centre's work force and
personnel costs?
PRO : The size of the work force depends on the functions of the centre.
If it is a centralised call centre that handles various functions and their
work force is large. Then the personnel costs are the most significant.
Journalist : Could you tell us about the technology they use?
PRO : The call centre’s technologies include Automatic Call Distribution
(ACD), Interactive Voice Response (VR), Computer Telephony Integration (CTI)
which allows the actions of the computer to be synchronised with what is
happening on the phone. They employ Customer Relationship Management (CRM)
technologies and other database systems too.
Journalist : What types of calls do the call centres handle?
PRO : Types of calls are often divided into outbound and inbound.
Outbound calls are those which the agent initiates to a customer with the aim
of selling a product or a service to that customer. Inbound calls are initiated
by the customer to obtain information, report a malfunction or ask for help.
Journalist : How are the staff organised?
PRO : The staff of the call centre are organised in tiers. The First
tier consists of unskilled workers who are trained to resolve issues using a
simple script. If the First tier is unable to do so, then issue is transferred
to a more skilled second tier. In some cases, there may be a third tier of
support too.
Journalist : Do the call centres get criticised and if so, for what?
PRO : Yes. They do. Some critics say that the work atmosphere in such an
environment is below human standard. Some criticise about the low rates of pay
and the other constrains put on the staff by the employers. For example, there
is the restriction of time that a staff can spend in the toilet. Apart from
that, the cal1ers complain about the skill level of the staff and their
inability in solving the problem for which the customer calls.
Journalist : Could you tell us about why there is a trend to move call
centres to India?
PRO : One reason is the large number of English speaking workers
available who can be employed cheap. Also, Indian technology is good and
infrastructure is cheap.
Journalist : What does the future hold for call centre employment in
India?
PRO : According to the survey conducted by the Employment Cell of India,
call centres are going to be the largest job providers in India. The Rs. 81,000
crore industry including other IT-enabled services is expected to generate 20,
00,000 jobs in the near future. The future looks good for the call centre
industry because India has a large number of graduates and undergraduates with
good command over English. Indian technology is good and infrastructure is
available cheap and also effectively trained manpower which is the backbone of
a call centre.
Journalist : How is an Indian call centre executive's work rated?
PRO : Indian call centre executives take 8 to 10 minutes in processing
their call, whereas call centre executives in the U.K. and the U.S. take 12 to
15 minutes to perform the same task. This saves time and increases efficiency
levels. Indians have neutral accent and easily understandable English Accent
compared to people in China and other countries.
Journalist : Thank you very much for giving us your valuable time and
information.
PRO : You're most welcome. Let me also thank you for taking your time to
gather information on call centres. Hope to see the write up in your
publication.
Journalist : You're we1come. We will send you a copy of our journal in
which the article gets published. Good day sir.
PRO : Good day!
*******************************************************
8. Rajesh : Good morning Sir.
CEO : Good morning. Please sit down, Mr. Rajesh. Well! I am Krishnaishan
Prasad The CEO of this company.
Rajesh : So glad to meet you Sir.
CEO : Good to meet you too. Your CV is very impressive. You have done
well in your academics and have got through with flying colours!
Rajesh : Thank you very much Sir.
CEO : Well! Bright students like you generally proceed to foreign
universities for higher studies. How come you didn't opt for it?
Rajesh : First of all, my parents couldn't afford it. Secondly, I didn’t
want to as I believe Indian institutions offer quality education and it depends
on the students to make the best use of it.
CEO : Well! You have
done B.E. in Computer Engineering and have proceeded to do MBA and specialised
in marketing instead of doing Masters in the same under graduation subject. Is
there any particular reason for it?
Rajesh : Well! I felt a technical degree along with Master in marketing
would help me move upwards in my career.
CEO : That is good thinking! Certainly that's why you are here for this
interview. We are looking for fresher with such an educational combination to
take on as trainees.
Rajesh : Thank you very much Sir. Well! May I know how long the training
will be?
CEO : Training will be for six months. Initially it will be held in
Mumbai. Later, trainees will be shifted to the regional offices for on-the-job
training for another six months. Afterwards they will be placed in anyone of
the regional offices.
Rajesh : Is there any exam to be passed at the end of the training sir?
CEO : No. No exam as such. But you will be assessed for your performance
through the entire training period.
Rajesh : Sir, when will I get to know the result of this interview?
CEO : Say, within two weeks. You see, we have scheduled a number of
interviews for this week. You have a bright chance Mr. Rajesh. Best of luck!
Rajesh : Thank you very much Sir. You're very kind.
CEO : You're welcome!
******************************************************
9.
LIBRARY ASSISTANT: Good morning, sir, May I help you?
Sridhar : Good morning. I am looking for some books on English language
teaching and I would
like to enroll as a member too.
LIBRARY ASSISTANT : Oh! Sure. We have plenty of material on English
language teaching.
Please have a look at the available range and if you are
satisfied, you can surely enrol as a
member.
Sridhar : Oh! That's splendid! Where can I find them?
LIBRARY ASSISTANT : Please go to the middle section and there is a full
section to your right.
(Sridhar visits the section and comes back to the front desk.)
Sridhar : Oh! There is quite a stock. Now, may I know the rules for
enrolment?
LIBRARY ASSISTANT : Well. You need to fill in this application form and
you have to be
introduced by a member of this library. Or else, you have to get
the application counter-
signed by the head of your department or institution.
Sridhar : Well! You see, I don't work for any particular institution
alone. I am a freelance trainer
for Spoken English and Communication and work
for various training institutions. In other
words, I am self-employed and I am
the boss. But I know some of your members and I can get
the necessary
introduction.
LIBRARY ASSISTANT : Oh! That'll be Fine.
Sridhar : By the way, what is the membership fee?
LIBRARY ASSISTANT : It is five hundred rupees annually.
Sridhar : How many books can I take at one time?
LIBRARY ASSISTANT : You can take three books and two journals at one
time.
Sridhar : How long can I keep them?
LIBRARY ASSISTANT : Two weeks are the limit and after that there is a
late fee of two rupees per book per day.
Sridhar : That's okay. Do you have a card-catalogue?
LIBRARY ASSISTANT : No. It's computerised. You can check the titles and
authors in the computer.
Sridhar : Oh! That's fine. Tell me, do you have any other facility?
LIBRARY ASSISTANT : Yes. We have a microfilm section and you can also
watch videos.
Sridhar : Very good! Are you open on Sundays?
LIBRARY ASSISTANT : No. We are open from Monday to Saturday from 9.30
a.m. to 6 p.m.
Sridhar : That suits me fine. I will come tomorrow with the filled in
application. Thank you very much. You have been a great help.
LIBRARY ASSISTANT : You are most welcome. Good day!
********************************************************
10. Shekhar : Hey! Srinu! Have
you been waiting for long?
Srinu : Hi! Shekhar! I just arrived a few minutes ago. Srinu is supposed
to join us. Isn’t he?
Shekhar : Yes. He is. Oh! There he is! Hey! Srinu we are here.
Amar : Hey Guys! Nice to see you both. Hope I am not late!
Shekhar : Oh! You are just in time. Sit down and relax. Shall we order
some drinks?
Srinu : That'd be fine. (to the waiter) Excuse me. Can I have your menu
for the beverages? (He brings it and they order some drinks for three).
Srinu : Fine. Now tell me
what's the occasion for this sudden invitation to dinner?
Shekhar : Friends it’s in honour of my birthday.
Srinu and Amar :Happy birthday to you dear Shekhar. Happy birthday to
you! What a pleasant surprise!
Shekhar : Come on guys! It's just a pretext to meet you! You know well
that we are grown up enough not to celebrate birthdays!
Srinu : Well! Whatever! It's 'a good thought. Once again, many happy
returns of the day!
Amar : That's right. Especially when we are so far away from home and
families.
Shekhar : Yes. I got a bit nostalgic remembering how my dad and mom,
sister and brother used to make a lot of fuss on my birthday! They used to
invite friends over for lunch, dinner, etc. This morning they called to wish
me. My mother's special instruction was not to have dinner alone and to call friends
over.
Srinu : I understand. I too felt the same on my birthday last month.
Most probably all three of us are on our own for our birthdays for the first
time.
Amar : Well! Mine is fast approaching. It is next month. Now I know what
to do on my birthday.
Shekhar : Great! So we have another invitation corning next month!
Srinu : What to do? We have grown into men and moved out of home in
search of professional prospects and we have to make the best of the situation.
Srinu : That's right.
Shekhar : Well! I think we should place our orders now.
Steward : Could I have the order sir?
Shekhar : Oh! Sure! Amar, Srinu!! You both select what you want. For me,
it's Chinese. One chicken fried rice and mixed prawns and capsicum. (Steward
notes them down)
Srinu : I am taking Mughalai. Please make it paneer, aloo masala,
tandoori chicken and butter nan. (Steward notes them down).
Amar : I want South Indian special masala dosa, rava kichadi and vada.
(Steward notes them down)
Steward : How about some soup sir?
All of Them : No. Not for us.
Steward : How about the dessert, sir? You can also order later.
Amar : That'd do for now. Let's order dessert after we eat all this.
Tell me how long will you take to serve?
Steward : In a few minutes sir. We won't keep you waiting.
Shekhar : Very good!
(They eat and order some dessert)
Srinu : That was a splendid dinner Shekhar. Doubly so, because, we
shared it on your birthday.
Amar : Yes Shekhar. Especially when we are so far away from home.
Shekhar : I am so happy you both shared the dinner with me today. Thanks
a ton folks!
Srinu : Actually we should be thanking you. By the way, Amar, you know
now how to spend your birthday. Don’t you? (in undertones) That's if you don't
have better company than us. (winks)
Amar : Oh! Sure! But we will choose another restaurant. Not that
anything is wrong with this place.
Srinu : That's right. This is good. Still we will choose another so that
we will get to eat at other places too.
Shekhar : That's a good idea! So let's keep in touch.
Srinu and Amar : Certainly. Bye for now.
Shekhar : Good night. Take care. See you.
Srinu and Amar : Bye. Bye.
Shekhar : Bye. Bye.
**************************************************************